We are an online SMS platform designed to help you keep in touch with your residents and prospects. You can send texts to individual residents or blasts to your entire community and have real-time, two-way conversations. Even when sending messages to a large group, each resident will receive an individual message. Any response will open a direct conversation between you and the resident.

The “Messages” page is where you can view more message history and it will be the main place for you to create and send messages. The blue “+” in the bottom right-hand corner will start a message for you. From here you can search for specific residents or choose to send a message to all residents. Once you select your recipients, you will be able to enter the message and send it.

Previously sent messages can be re-sent to help save time. You can search by keyword to find your desired message. Click on re-send, choose your new audience, and send.

Whenever you need to add or remove residents, you will be able to do so on the “Subscribers” page. To add a resident click the blue “+” at the bottom right of the “Subscribers” page.

To unsubscribe a resident, click on the resident in question and simply switch the blue “Active” slider. A renter can subscribe themselves by texting the property number “#RENT” followed by their first and last name. Your property phone number can be found under the Account settings.

Residents will also be able to unsubscribe themselves by texting “Stop”. Please note that if a resident opts-out or unsubscribes, you will not be able to reactivate the user. The resident will need to opt back in on their end by texting “Start”.

You can also search for residents by name, unit number, building, or phone number and send or view messages.

If you ever need to reset the password, you can do so by clicking on the person icon in the top right corner and then Account Settings. You will also be able to change or add notification emails from that Account Settings page.

To get your residents added in bulk, please email our team at communitymessenger@costar.com. We will be happy to inport your residents to Community Messenger. 

Please send us your resident list in an excel format, with your resident’s first name, last name, and cell phone numbers. We can also inport the unit number, building number, and lease end date if included.

It is likely that your resident was made inactive. This can happen if the resident opts-out of reciving text messages or if the property manager deactivates the subscriber from the dashboard.

To check if a resident has been deactivated, search for their name or phone number under the Inactive list on your Subscribers page. 

Here you will be able to check if the unsuscribed themeselves  or if they were unsubscribed by the account manager. 

Users unsubscribed by manager can be reactivated. However if the resident unsubscribed themselve you will not see the option to reactivate them.

They can resubscribe themselves by texting “Start” to the property SMS number.